Question 1

What 12 experiences make up the Diamond Packages?

Answer

Diamond 50 includes: Stretch + Recover Massage, Swedish Body Balance Massage, Deep Tissue Massage, Himalayan Hot Stone Massage, Seasonal Massage, Revitalizing Head Spa Massage, Clarity Facial + Head Spa Renewal, Purifying Detox Facial, Soothe + Hydrate Facial, HydraFacial Classic, Luxury Foot Retreat, and Seasonal Manicure. (50 minute services) Diamond 80 includes: HydraFacial Deluxe, Glacial Facial, Four Handed Massage, Revitalizing Head Spa Massage, Clarity Facial + Head Spa Renewal, Calming Retreat Massage, Meditative Mood Soak, Himalayan Hot Stone Massage, Seasonal Massage, Stretch + Recover Massage, Swedish Body Balance Massage, and Deep Tissue Massage. (80 minute services)

Question 2

Can the guest adjust the services?

Answer

Yes, we can adjust the services if requested. This may result in either less or more services, depending on the price of the replacement service.

Question 3

Can the guest do more than one service per month?

Answer

Yes, the services can be combined into the same day/month/etc.

Question 4

Can the gift be delivered to a home or office?

Answer

Yes, we will contact you directly for details on delivery.

Question 5

Can the services be transferred to multiple people or be refunded?

Answer

No, the services are non-transferrable and for the recipient only. The VIP package never expires.

Question 6

Does the recipient pay gratuity?

Answer

Included in the packages is 18% gratuity per service for the spa professional.

Question 7

How do I schedule the services?

Answer

We have a dedicated Spa Specialist reach out to schedule all your services, which can be redeemed at the Woodhouse Grand Rapids, MI location only.

Question 8

How do you track the service bookings to ensure all the funds are used?

Answer

We track everything under the recipient's name in our software system and can export information to share directly with the guest if requested.